Because Hill-City Relationship Consult operates on a strict schedule reserving dedicated professional time and computational infrastructure for every client, the following financial terms apply to all bookings.
1. Dynamic Pricing, Package Rules & Strict Non-Refundability
Dynamic regional pricing (NGN/USD) applies automatically based on client location at the time of purchase.
- Completed Consultations: Once a coaching session, assessment, or consultation has taken place, all fees paid are 100% final and strictly non-refundable under any circumstances.
- Digital Products & Assessments: Purchases of downloadable workbooks, digital relationship toolkits, or automated assessment access are immediate digital redemptions and non-refundable.
- Coaching Packages & Discounted Blocks: Discounted 3-hour milestone coaching blocks and multi-session bundled packages are strictly non-refundable once the first session in the block or package has commenced. If you discontinue prior to completing all sessions, unused session balances are non-refundable, though unused credit may be held active for up to 90 days from the date of purchase.
2. Client Rescheduling & Cancellation Rules
We understand life happens, but administrative holding of time slots requires clear boundaries:
- More than 24 Hours' Notice: You may reschedule a scheduled coaching session without penalty if you submit a written notice or use the automated calendar system at least 24 hours prior to the scheduled start time.
- Less than 24 Hours' Notice: Rescheduling requests made less than 24 hours before the session start time will incur a 50% re-booking fee to cover allocated coach time.
- Late Arrivals: Sessions begin and end strictly at the scheduled times. If you arrive late to a virtual or in-person session, the session will still conclude at the original scheduled end time, and no time extension or partial refund will be provided.
- No-Shows: If you fail to show up within fifteen (15) minutes of your scheduled session start time without prior notice, the session will be marked as a "No-Show." No-shows result in the immediate forfeiture of the entire session fee, and the session cannot be rescheduled without purchasing a new slot.
3. Coach-Initiated Rescheduling
In the rare event that an HRC coach must cancel or postpone a session due to illness, emergency, or technical outage, HRC will notify you as soon as possible. You will be given the choice of either rescheduling the session to a mutually agreed time at no extra charge or receiving a 100% refund for that specific affected session.